Mercure São Caetano do Sul Hotel, São Caetano do Sul - SP

Mercure São Caetano do Sul-Book your hotel online - - MENUAccorHotels Group AccommodationBackAccommodation PromotionsBackPromotions Activities & usual informationBackActivities & usual information Restaurants Meetings and Events Professional SolutionsBackCheck out our three dedicated websites for professionals Loyalty ProgrammeBackLe Club AccorHotels Loyalty Programme My bookings My bookings Support FrançaisBack EuroBack All hotels in São caetano do sul Home > BRAZIL hotels > SÃO CAETANO DO SUL hotels > Mercure São Caetano do Sul Hotel Mercure São Caetano do Sul Hotel 3.
5/5 419 reviews See on a map 32 photos + 21 Services See rates Best price guarantee How it works? From From 187.
00 BRL Non member rate From 168.
30 BRL Member's rate Members’ Rate, join while you book 10.
00P Up to {{amount}}% extra off Members’ Rate, join while you book See rates Mercure São Caetano do Sul Hotel Mid-scale hotel for business trips or leisure The Mercure São Caetano do Sul hotel is located in an area that is bursting with facilities.
The hotel is located just a few blocks from the city's main avenue, Avenida Goiás, where multinational companies such as GM, Delphi, Siemens, Petrobras and Engefo od are located.
The hotel is also noted for its famous Don Pepe di Napoli restaurant and its leisure area.
Our guests, whether visiting on business or for pleasure, will enjoy our easy access to the ABC shopping centers.
Offering great facilities for your stay, our apartments are equipped with a living room and kitchenette.
The leisure area features a rooftop pool, games room, dry sauna and fitness center, and WIFI is available throughout the hotel With its seven events rooms, the Mercure São Caetano hotel has the ideal facilities to meet your business and leisure needs.
Thanks to our 24-hour reception desk, our team is always available to offer you the best possible service! See more Hotel extras This hotel is PLANET 21 Gold This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
Services in the hotel and nearby Check-in from 12h00 Check out up to 12h00 Services and practical information Paying Parking Accessibility for people with reduced mobility 100% non-smoking hotel Air conditioned Languages spoken at the hotel Reception open 24 hours a day Early check-in/Late check-out Laundry Porter  (Nearby) Leisure and activities Billiards/Snooker Catering Business services See all services Hotel location See on a map Mercure São Caetano do Sul Hotel Rua Alegre 440 Bairro Santa Paula 09550250 SÃO CAETANO DO SUL BRAZIL Tel: (+55)11/42289000 Fax: (+55)11/42289011 Contact email  Check-in from 12h00 Check out up to 12h00 Access and transport GPS : -23.
620251, -46.
553455 Our rooms Whether you're here for a long or short stay, make the most of our comfortable apartments.
With the option of no-smoking floors, our apartments are air-conditioned and have a bedroom, lounge with desk, kitchenette and terrace.
6 photos Superior Room with a double bed Superior Apartment measuring 452 sq.
ft.
(42 m²) with queen-size bed, bedroom, lounge, balcony and American kitchen.
Standard Apartment with queen-size bed.
Standard Apartment measuring 183 sq.
ft (17 m²), queen-size bed, balcony, Internet and air conditioning.
Superior Room with twin beds Superior Apartment measuring 452 sq.
ft.
(42 m²) with twin beds, separate bedroom and lounge, balcony and American kitchen.
Room Bathroom Security Room service Our rooms fittings Our accomodations Whether you're here for a long or short stay, make the most of our comfortable apartments.
With the option of no-smoking floors, our apartments are air-conditioned and have a bedroom, lounge with desk, kitchenette and terrace.
photos Standard Apartment with queen-size bed.
Balcony * * Depending on the hotel's availabilities See details Superior Room with twin beds Balcony * * Depending on the hotel's availabilities See details Superior Room with a double bed Balcony * * Depending on the hotel's availabilities See details Our restaurants and bars DON PEPE DI NAPOLIType of cuisine: International Lunch 12:00 - 15:00 Dinner 19:00 - 00:00 DON PEPE DI NAPOLIType of cuisine: International Typical Italian restaurant, with national and international wine list.
Air conditioned and with ambient music.
Feijoada (traditional Brazilian stew) buffet every Saturday.
Find out more and book BAR E CAFE VILA CONTI Photo non contractuelle / Strictly non binding Evening BAR E CAFE VILA CONTI See all our restaurants and bars Your meetings and events Our meeting rooms Find out more 3787 419 4.
3/5 AccorHotels Rating 3,787 reviews Our guest reviews for Mercure São Caetano do Sul Hotel 100% genuine reviews from our guests Find out more 3.
5/5 TripAdvisor Rating 419 reviews Scott F.
Couples - 14/01/2019 AccorHotels certified review « Great hotel and an awesome price! Shame about the cooking facilities.
 » This is the second time I have stayed at the mercure in São caetano.
It’s great value for money and I will stay time and time again.
The only criticism that I have is that even though a full kitchen is provided, no actual kitchen utensils or any cooking equipment is provided.
Their are plates but no actual cutlery.
And even though there is coffee/tea provided, their is no kettle to boil water so it’s totally redundant.
Apart from that, everything was brilliant! I can’t fault the staff at all! They are very helpful! Our hotel has responded to the review Our hotel has responded to the review Dear Scott F.
, We very much appreciate your comments regarding your stay at the Mercure São Caetano do Sul Hotel.
It is always a pleasure to receive positive feedback.
I will share your comments with our team.
I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely, Mercure Sao Caetano Team Lucas Business - 21/11/2018 AccorHotels certified review « Horrible.
 » It was not as expected.
Room service did not show up both days in a row (i had to call it in at 5-6pm when i arrived).
Flush broke as well.
Staff could be much more friendly at all times.
Our hotel has responded to the review Our hotel has responded to the review Prezado Senhor João, Agradecemos que tenha dedicado seu tempo em responder nossa Pesquisa de Satisfação.
Sentimos muito não termos correspondido ás suas expectativas, por favor deixe-me apresentar minhas mais sinceras desculpas.
No Mercure, procuramos fornecer um serviço de alto nível a cada um de nossos clientes; por isso seu feedback é muito importante para nós.
Esteja certo de que estaremos tomando medidas apropriadas para lidar e prevenir futuras ocorrências.
Na expectativa de acolhê-lo de novo, queira aceitar os nossos melhores cumprimentos.
Agradecemos novamente por nos informar sobre sua experiência e pela confiança nos hotéis Mercure.
Atenciosamente, Luiza Araujo Luti Gerente Geral Alberto Business - 01/11/2018 AccorHotels certified review « Good place to stay and sleep, bad Internet Wifi » The quality of the Wifi Internet is terrible, not even a basic Access, also it was intermintent, and I have been in this hotel many times in the past, and is the same always with the Wifi.
If I could I would go to another hotel, but is the closest to my office when I go to Brazil.
, hope you do something about the Internet connection and quality.
Our hotel has responded to the review Our hotel has responded to the review Dear Alberto Vargas, Thank you for taking the time to tell us about your experience at the Mercure São Caetano.
I am sorry that your experience did not meet your expectations.
At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.
Please rest assured that we are taking the appropriate measures to address the problem with the internet speed to prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely, Mercure São Caetano Team Jan Solo - 10/10/2018 AccorHotels certified review « Good » The batteries in the air conditioning unit were broken.
The internet was faulty.
Our hotel has responded to the review Our hotel has responded to the review Dear Janaina, Thank you for taking the time to tell us about your experience at the Mercure Sao Caetano.
I am sorry that your experience did not meet your expectations.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely, Luiza Araujo Luti General Manager Viacheaslav Friends - 14/09/2018 AccorHotels certified review « Friendly staff, quiet neighbourhood » The hotel is clean, friendly staff, good location in a quiet neighbourhood.
Our hotel has responded to the review Our hotel has responded to the review Dear Mr.
K.
, Thank you for the great review about your stay at Mercure São Caetano.
We are glad that you enjoyed your stay with us.
I will share your comments with our staff.
And we hope to see you again very soon.
Sincerely, Luiza Luti General Manager Marcelo Solo - 13/09/2018 AccorHotels certified review « Great staff, great hotel » That's not the first time I stay there.
The team is nice , location is great and the rooms are really good! Our hotel has responded to the review Our hotel has responded to the review Dear Mr.
P.
, Thank you for taking time to tell us about you stay at Mercure São Caetano.
We are glad that you enjoyed your stay with us.
I will share your comments with our staff.
And we hope to see you again very soon.
Sincerely, Luiza Luti General Manager Donald Couples - 05/09/2018 AccorHotels certified review « A lesson learned with humor.
 » We made our reservations months in advance.
We requested a low floor and MAYBE a room for my in-laws who are elderly and handicapped.
On arrival, we were given a room that didn't look like the photo in the advertisement.
We were so very tired, that we took the room and went on our way.
The next morning, I asked my spouse why the toilet was built on a platform.
Our room keeper Ely explained we were in a handicapped room.
We looked at the room across the way, and discovered more of what we were supposed to have-minus a kitchenette.
The front desk changed our rooms.
Our room keeper Ely gave us nothing but 5 star service every day.
Ely was the highlight of the stay.
When we went to check out after 9 days, we were refunded monies, because the front desk said we did not have the right accommodations (kitchenette missing-size of room).
So all in all, caution with miscommunication and question, question, question if it doesn't look like the photo on the website or meet your expectations.
Even though my spouse who is from Sao Caetano spoke in Portuguese to the front desk about the foibles, we still laugh at the whole situation of miscommunication.
It all worked out.
I would like to state, that the Handicapped Room is of a low grade.
If this room were in the United States, I think they would receive a huge citation to make proper repairs and upgrades.
Pitiful how a Handicapped person would be considered less than any other person and offered a room in poor condition.
Our hotel has responded to the review Our hotel has responded to the review Dear Donald, Thank you for taking time to tell us about you stay at Novotel Santos.
We are glad that you enjoyed your stay with us.
I will share your comments with our staff.
And we hope to see you again very soon.
Sincerely, Luiza Luti General Manager Viktor T.
Business - 01/09/2018 AccorHotels certified review « Not bad, but could be better » Positive - attitude to the client, very good parking service Negatives - there was tee in the room, but no jug kettle, bad English at some receptionist, receptionist was not capable to enter client's company address and VAT number to the invoice Our hotel has responded to the review Our hotel has responded to the review Dear Viktor , Thank you for taking the time to tell us about your experience at the Mercure São Caetano do Sul Hotel.
I am sorry that your experience did not meet your expectations.
At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.
Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely, Luiza Luti General Manager Chris Couples - 30/07/2018 AccorHotels certified review - great room for little money - great pool - only negative point: there was a kitchen, but no cutlery in our room Our hotel has responded to the review Our hotel has responded to the review Dear N.
, We very much appreciate your comments regarding your stay at the Mercure São Caetano do Sul Hotel.
It is always a pleasure to receive positive feedback.
I will share your comments with our team.
I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely, Lourdes Cruz General Manager Bart Solo - 24/06/2018 AccorHotels certified review « Excellent bed, average location.
 » I did appreciate the overall comfort and services of the hotel but did not like its location at all.
The road is busy and quite load, even early in the morning.
There are some food shops and restaurants nearby but if you want to go out, prepare for a long walk crossing some hills.
Our hotel has responded to the review Our hotel has responded to the review Dear Guest, Thank you for taking the time to share your feedback.
Sincerely, Lourdes Cruz General Manager Joao P.
Couples - 18/06/2018 AccorHotels certified review « Very Satisfied » All the crew has received us very well, we had a good time.
Our hotel has responded to the review Our hotel has responded to the review Prezado Senhor João P.
, Agradecemos que tenha dedicado seu tempo em responder nossa Pesquisa de Satisfação.
Foi com prazer que recebemos as suas notas.
A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar um serviço irrepreensível.
No Mercure, procuramos fornecer um serviço de alto nível a cada um de nossos clientes; por isso seu feedback é muito importante para nós.
Na expectativa de acolhê-lo de novo, queira aceitar os nossos melhores cumprimentos.
Agradecemos novamente por nos informar sobre sua experiência e pela confiança nos hotéis Mercure.
Atenciosamente, Thales Sanchez Gerência Karine Couples - 05/06/2018 AccorHotels certified review « Excelente! » Adoramos a estadia! Our hotel has responded to the review Our hotel has responded to the review Prezada Sra.
Karine, Apreciamos imensamente seus comentários referentes à sua hospedagem no Mercure São Caetano.
É sempre um prazer receber impressões positivas.
Seus comentários serão compartilhados com nossas equipes.
Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços.
Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior.
Sinceramente, Lourdes Cruz Gerente Geral Ma Business - 28/05/2018 AccorHotels certified review I was planning to stay for 15 days but only stayed 5 days.
I reported three time that my room had issues with the internet connection.
Only the first day (Sunday) I was able to connect to my work, Internet was extremely slow.
The response from the front desk was that they will "reset the system".
I asked them if there was a different room that get a better connection, they told me no.
I told them it was the room because I took my PC down to the lobby and I was able to connect to work without issues.
Our hotel has responded to the review Our hotel has responded to the review Dear Mario Alberto A.
, Thank you for taking the time to tell us about your experience at the Mercure São Caetano do Sul Hotel.
I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.
Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely, Lourdes Cruz Manager Anonymous Business - 27/05/2018 AccorHotels certified review « Normal » Normal Our hotel has responded to the review Our hotel has responded to the review Prezada Sra.
Catarina, Apreciamos imensamente seus comentários referentes à sua hospedagem no Mercure São Caetano.
É sempre um prazer receber as impressões de nossos hóspedes.
Seus comentários serão compartilhados com nossas equipes.
Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços.
Agradecemos novamente por nos informar sobre sua experiência e esperamos revê-la em sua próxima visita à cidade.
Sinceramente, Lourdes Cruz Gerente Geral Fabio L.
Business - 18/05/2018 AccorHotels certified review « hospedagem » hospedagem caracteristica mercure Our hotel has responded to the review Our hotel has responded to the review Prezado Senhor Fabio, Agradecemos que tenha dedicado seu tempo em responder nossa Pesquisa de Satisfação.
Foi com prazer que recebemos as suas notas.
A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar um serviço irrepreensível.
No Mercure, procuramos fornecer um serviço de alto nível a cada um de nossos clientes; por isso seu feedback é muito importante para nós.
Na expectativa de acolhê-lo de novo, queira aceitar os nossos melhores cumprimentos.
Agradecemos novamente por nos informar sobre sua experiência e pela confiança nos hotéis Mercure.
Atenciosamente, Lourdes Cruz Gerente Geral J Business - 07/05/2018 AccorHotels certified review « My stay was very pleasent » Location of the hotel was perfect for a business trip.
It was close to where the meetings were, and close to many fine choices for dining.
Hotel was clean and comfortable.
Staff was extremely friendly and helpful.
Our hotel has responded to the review Our hotel has responded to the review Dear Mr.
J.
We are pleased to receive your comments about your stay at the Mercure São Caetano do Sul.
Your comments will be shared with our teams.
I'm sure your feedback will be an encouragement to continue to improve the quality of our services.
Thank you for your attention and we hope to receive you again.
Best regards, Lourdes Cruz General Manager Higor Business - 18/04/2018 AccorHotels certified review « top » atendeu as expectativas Our hotel has responded to the review Our hotel has responded to the review Prezado Senhor Higor, Agradecemos que tenha dedicado seu tempo em responder nossa Pesquisa de Satisfação.
Foi com prazer que recebemos as suas notas.
A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar um serviço irrepreensível.
No Mercure, procuramos fornecer um serviço de alto nível a cada um de nossos clientes; por isso seu feedback é muito importante para nós.
Na expectativa de acolhê-lo de novo, queira aceitar os nossos melhores cumprimentos.
Agradecemos novamente por nos informar sobre sua experiência e pela confiança nos hotéis Mercure.
Atenciosamente, Lourdes Cruz Gerente Geral Felipe G.
V.
Solo - 03/04/2018 AccorHotels certified review « Good experience » The experience was good, the bedroom and bathroom was cleaned and organized.
The receptionist are very kindly and fast.
Pretty good hotel Our hotel has responded to the review Our hotel has responded to the review Prezado Senhor Felipe, Agradecemos que tenha dedicado seu tempo em responder nossa Pesquisa de Satisfação.
Foi com prazer que recebemos as suas notas.
A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar um serviço irrepreensível.
No Mercure, procuramos fornecer um serviço de alto nível a cada um de nossos clientes; por isso seu feedback é muito importante para nós.
Na expectativa de acolhê-lo de novo, queira aceitar os nossos melhores cumprimentos.
Agradecemos novamente por nos informar sobre sua experiência e pela confiança nos hotéis Mercure.
Atenciosamente, Lourdes Cruz Gerente Geral Gary B.
M.
Business - 28/03/2018 AccorHotels certified review « Good hotel » The experience was good, but there are certain thing that can be improved.
For instance there was no iron in the rooms, there were only around 3 irons for the hole hotel and they were never available.
I had to visit a customer with my clothe rinkle, other hotels like Holiday Inn they have an iron on every single room.
Most of people in the hotel only speaks portugues, no english or spanish.
When ordering food it was a nightmare.
Our hotel has responded to the review Our hotel has responded to the review Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely, Lourdes Cruz General Manager Lawrence B.
Business - 21/03/2018 AccorHotels certified review « Clean, comfortable, but cramped » I was only in town for 5 days so I did not mind much that my room was on the small side (160 sq.
ft.
- 8' x 20').
Bed was comfortable, plenty of storage for clothes, and nice shower.
Restaurant food was very good with large portions and the gym has adequate equipment.
Our hotel has responded to the review Our hotel has responded to the review Dear Mr.
B.
, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely, Lourdes Cruz Manager Our most recent 20 reviews See more reviews In partnership with Web-users rating Other web-users rate our hotel Book this hotel From From 187.
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