Mercure São Paulo Privilege, São Paulo - SP

Mercure São Paulo Privilege Hotel - Book on the official web site - - Open menu MENU AccommodationsBackAccommodations PromotionsBackPromotions Activities & usual informationBackActivities & usual information Restaurants Professional SolutionsBackCheck out our three dedicated websites for professionals Loyalty ProgramBackLe Club AccorHotels Loyalty Program My bookings My bookings Support FrançaisBack EuroBack Mercure São Paulo Ibirapuera Privilege Our hotels AccorHotels 4.
0/5 592 reviews All hotels in São paulo Home > BRAZIL hotels > SÃO PAULO hotels > Mercure São Paulo Ibirapuera Privilege See on a map 27 photos/video + 18 Services See rates Best price guarantee How it works? From From 215.
10 BRL Non member rate From 193.
59 BRL Member's rate Members’ Rate, join while you book 10.
00P Up to {{amount}}% extra off Members’ Rate, join while you book See rates Mercure São Paulo Ibirapuera Privilege Mid-scale hotel for business trips or leisure The Mercure São Paulo Ibirapuera Privilege hotel is only 2.
5 miles from Congonhas Airport and 766 yards from the Ibirapuera shopping center.
On the quiet streets close to the hotel, you will find a range of shops and excellent restaurants.
The hotel's comfortable rooms feature modern decor, air conditioning, a digital safe and WIFI.
It also has a heated, partially-covered pool, a fitness center and an events center.
The restaurant, which is part of the renowned Don Pepe Di Napoli chain, is open 24 hours.
Countless discoveries await you: SP EXPO, Transamérica Expo Center, Ginásio do Ibirapuera, Museum of Modern Art, Ibirapuera Planetarium, shopping malls, buffet restaurants, bars and 24-hour restaurants.
The hotel staff can advise you on what to visit.
Hotel extras This hotel is PLANET 21 Gold This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
Services in the hotel and nearby Check-in from 12h00 Check out up to 12h00 Paying Services and practical information Parking Wheelchair access 100% non-smoking hotel Air conditioned CONGONHAS Languages spoken at the hotel Reception open 24 hours a day Dry cleaning / Ironing Porter Leisure and activities Catering Business services See all services Hotel location See on a map Avenida Macuco 579 Moema 04523001 SÃO PAULO BRAZIL Tel: (+55)11 50547800 Fax: (+55)11 50547794 Contact email  Check-in from 12h00 Check out up to 12h00 Access and transport GPS : -23.
604334, -46.
665431 Currently, close to our hotel SÃO PAULO travel guide Our rooms 3 photos Whether you are travelling for business or pleasure, the apartments at the Mercure SP Privilege hotel offer every comfort and modern décor in the charming neighborhood of Moema.
Discover our Privilege Rooms with additional items and special services Room Bathroom Security Room service Our rooms fittings Our restaurants and bars Lunch 00:00 - 00:00 Dinner 00:00 - 00:00 VILA CONTE 24HType of cuisine: Mediterranean The VILA CONTE restaurant, which belongs to the Don Pepe Di Napoli chain, specializes in Mediterranean cuisine, combining varied ideas and tastes in a cozy environment.
On Saturdays it serves feijoada, providing a meeting point for guests and the public.
Find out more and book Photo non contractuelle / Strictly non binding Midday Evening VILA CONTE See all our restaurants and bars Your meetings and events Our meeting rooms Find out more 3745592 4.
2/5 AccorHotels Rating Based on 3,745 reviews Our guest reviews for Mercure São Paulo Ibirapuera Privilege 100% genuine reviews from our guests Find out more 4.
0/5 TripAdvisor Rating Based on 592 reviews AccorHotels certified review Anonymous Business - 27/02/2018 « Did not meet the standards I experienced from Mercure! » Poor breakfast, only offered nespresso decaffeiniado for coffee.
Aircondition was so rattling, you were not able to sleep, when activated.
Pool area has to be refurbished very soon!Setting of invoice address consumed almost 60min to complete Our hotel has responded to the review Our hotel has responded to the review Dear Mr.
Spilker,Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Ibirapuera Privilege Hotel.
I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.
Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,Laiely JdidQuality Supervisor AccorHotels certified review Dario P.
Families - 26/02/2018 « Good room, but expensive.
Nice reception for our weeding celebration.
 » Good room, safe without batteries (out stuff was locked into the safe) which required to be broken by a staff member of hotel's maintenance.
Price above the expectations, considering the offer of services.
Our hotel has responded to the review Our hotel has responded to the review Prezado Sr.
Dario, Em primeiro lugar gostaríamos de lhe dizer que foi uma honra acolhê-lo em nosso hotel e por fazer parte de um momento tão especial.
Agradecemos a sua preferência e por nos escrever sobre sua estada no Mercure SP Ibirapuera Privilege.
Ficamos contentes por saber que gostaram do apartamento e do mimo que preparamos.
Sobre as condições do cofre, queira aceitar as nossas mais sinceras desculpas.
Gostaríamos de compartilhar com o senhor que o reparo foi feito.
Referente ao valor da diária, identificamos em nosso sistema que recebemos sua reserva através do site da Booking.
com, em uma próxima hospedagem não deixe de consultar as nossas tarifas, pois oferecemos as melhores condições de valores.
Agradecemos novamente por nos informar sobre sua experiência e esperamos vê-lo novamente em breve.
Cordialmente, Laiely JdidSupervisora de Qualidade AccorHotels certified review Charlotte A.
Families - 05/02/2018 « Very nice, clean modern hotel to stay in » It was great staying there as we were visiting family who live opposite so it is the perfect location for us Our hotel has responded to the review Our hotel has responded to the review Dear Mrs.
A.
,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,Laiely JdidQuality Supervisor AccorHotels certified review Anonymous Business - 21/01/2018 « warm » ok, but air conditioning was not good Our hotel has responded to the review Our hotel has responded to the review Prezado Sr.
Celio, Em primeiro lugar gostaríamos de lhe dizer que foi uma honra acolhê-lo em nosso hotel!Agradecemos a sua preferência e por nos escrever sobre sua estada no Mercure SP Ibirapuera Privilege.
Lamentamos o incômodo referente ao ar condicionado, deixe-nos apresentar as nossas mais sinceras desculpas.
Asseguramos-lhe que estão sendo tomadas as medidas necessárias com vista à melhoria da qualidade deste serviço.
Em nome do hotel, gostaria de ter a oportunidade de melhor acolhê-lo em sua próxima hospedagem.
Gostaríamos de lhe oferecer um par de ingressos para assistir a um espetáculo na Casa de Shows Bourbon Street em Moema.
Peço a gentileza que nos informe através deste e-mail, qual a previsão de sua hospedagem que deixaremos os ingressos prontos em seu apartamento e cuidaremos de toda hospedagem para lhe prestar um serviço de excelência.
Segue abaixo o link de acesso para verificar a programação disponível: https://bourbonstreet.
com.
br.
Mais uma vez, agradecemos os seus comentários e esperamos reconquistar a sua confiança quando de uma próxima estada.
Cordialmente, Laiely JdidSupervisora de Qualidade AccorHotels certified review Great L.
Business - 18/01/2018 « Great l.
 » Mercure with a great l.
, very nice restaurant and reasonable price Our hotel has responded to the review Our hotel has responded to the review Dear Mrs O'Czerny,We very much appreciate your feedback regarding your stay at the Mercure SP Privilege.
Despite your overall evaluation that was very positive, we noticed that your experience with the room received was not very good.
We would appreciate if could share your perception with us.
It will be really valuable as we continue the process of continuous improvement In order to offer a high level of service to each of our guests.
Thank you again for sharing your experience, and we hope your next visit will be pleasant .
Sincerely,Laiely JdidQuality Supervisor AccorHotels certified review Virginia D.
Families - 30/12/2017 Everything worked very good.
Thank you Our hotel has responded to the review Our hotel has responded to the review Dear Virginia,,We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Privilege Hotel.
It is always a pleasure to receive positive feedback.
I will share your comments with our team.
I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope to see you soon in our hotel.
Sincerely,Cristiano Raphael SilvaFront Desk Manager TripAdvisor review isidorobarros Friends getaway - 10/12/2017 « Never before » I slept in a bed with only one sheet, the under sheet.
Instead the over sheet, it was there a duvet.
Never before.
I don´t understand.
The Breakfast, it was good.
The door card only delivered to me, after I went to the room .
Our hotel has responded to the review Our hotel has responded to the review Dear isidorobarros,Thank you for taking the time to tell us about your experience at the Mercure SP Ibirapuera Privilege.
I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,Cristiano Raphael SilvaFront Desk Manager AccorHotels certified review Anonymous Business - 06/12/2017 « Convenient stopover, simple comfort.
 » Convenient to stopover for a business trip.
Efficient reception and Resturant service.
Our hotel has responded to the review Our hotel has responded to the review Dear Mrs.
S.
,We very much appreciate your feedback regarding your stay at the Mercure SP Privilege.
Despite your overall evaluation that was very positive, we noticed that your experience with restaurant was not very good.
We would appreciate if could share your perception with us.
It will be really valuable as we continue the process of continuous improvement In order to offer a high level of service to each of our guests.
Thank you again for sharing your experience, and we hope your next visit will be pleasant .
Sincerely, Laiely JdidQuality Supervisor AccorHotels certified review Chris Business - 04/12/2017 « Another Accor Hotel that does not recognize A-Club Status » Stayed there for 1 night in a standard room.
Whilst the room is newly refurbished and decorated nicely, the staff is not trained enough to recognize A-Club memberships nor to react to them.
The breakfast is nothing special but surely enough to start into a great day.
Our hotel has responded to the review Our hotel has responded to the review Dear Mr.
M.
,Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Ibirapuera Privilege.
I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.
Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,Laiely JdidQuality Supervisor AccorHotels certified review Tom Friends - 14/11/2017 « Overpriced with poor service » Not a good experience for such a pricy hotel.
Rooms are old, not very clean, AC our of order.
Breakfast was limited, out of 6 mornings none of the staff managed to put the table complete with knives forks etc.
3 days without AC being repaired and we got 2 bottles of water as compensation.
Our hotel has responded to the review Our hotel has responded to the review Dear Mr.
Blomqvist,First of all, we would like to tell you that it was an honor to welcome you in our hotel! We thank you for your preference and writing about your stay at the Mercure SP Ibirapuera Privilege.
We apologize for not meeting your expectations, please allow us to offer our sincerest apologies.
Our hotel is undergoing a refurbishment in its apartments to better serve our guests.
And now we have the renovated apartments that I invite you to meet on your next stay.
We assure you that we will take the necessary measures to deal with the problems pointed out by you about air conditioning and the replacement of the mise in place.
Despite preventive and corrective maintenance in the air conditioning was an unexpected situation.
As soon as we received the information about the dissatisfaction with te air conditioning, we prepared a room especially for you, if you chose to change it.
We left a letter with our apologies and we were at your disposal for whatever were needed to offer the best of our hospitality and carefully two bottles of water.
In your check out, we gave the total amount of the extra bed as courtesy.
Thanks again for letting us know about your experience and hope you give us the opportunity to better serve you in a near future.
Sincerely,Laiely JdidQuality Supervisor AccorHotels certified review Tatiana Business - 10/11/2017 « Good location » Hotel is ok, clean.
bed and pillows could be more comfortable Our hotel has responded to the review Our hotel has responded to the review Prezada Sra.
Tatiana,Em primeiro lugar gostaríamos de lhe dizer que foi uma honra acolhê-la em nosso hotel!Agradecemos a sua preferência e por nos escrever sobre sua estada no Mercure SP Ibirapuera Privilege.
Ficamos contentes por saber que correspondemos as suas expectativas.
A sua satisfação é a nossa melhor recompensa.
Asseguramos-lhe que estamos considerando o seu comentário sobre as condições da cama e travesseiro para o ajuste necessário.
Agradecemos novamente por nos informar sobre sua experiência e esperamos acolhê-la em breve!Cordialmente, Laiely JdidSupervisora de Qualidade AccorHotels certified review Fabricio V.
Couples - 10/11/2017 « Could be better » Pros:Nice and clean room.
Very comfortable.
Pool area very beautiful.
Cons:Room service could be faster (a request for fork/knife took half hour).
Only one lift was working and hence time to take upstairs/downstairs was boring.
Price of self service meal at restaurant too expensive (30% higher than better options on neighborhood).
Our hotel has responded to the review Our hotel has responded to the review Prezado Sr.
Fabrício, Em primeiro lugar gostaríamos de lhe dizer que foi uma honra acolhê-lo em nosso hotel!Agradecemos a sua preferência e por nos escrever sobre sua estada no Mercure SP Ibirapuera Privilege.
Ficamos contentes por saber que a sala de reunião e a area da piscina foram do seu agrado.
A sua satisfação é a melhor recompensa.
Com relação a demora do serviço de quarto e o valor do buffet estamos considerando para os ajustes necessários.
Sobre o elevador, deixe-nos apresentar as nossas mais sinceras desculpas.
A equipe técnica da empresa de elevador que nos presta o serviço realizou o reparo e está funcionando normalmente.
Agradecemos novamente por nos informar sobre sua experiência e esperamos acolhê-lo novamente em breve para lhe prestar um serviço de exclência.
Cordialmente, Laiely JdidSupervisora de Qualidade AccorHotels certified review Laura O.
Couples - 30/10/2017 « Great hotel » The hotel is really well located.
The room is nicely decorated and the bed is amazing.
Our hotel has responded to the review Our hotel has responded to the review Dear Mrs.
Laura, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,Laiely JdidQuality Supervisor AccorHotels certified review Norst Business - 23/10/2017 « Good hotel in a safe area of Sao Paulo » The rooms are clean and big enough for a stay.
Breakfast was every morning the same.
Little bit drap.
Our hotel has responded to the review Our hotel has responded to the review Dear Mr.
Norbert,Thank you for the good review of our hotel! We are glad that you enjoyed your stay.
It was a pleasure to receive positive feedback regarding the location and the room.
At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.
Please be assured that we are taking the appropriate measures to solve the problem with the breakfast.
We also noticed that some items was not well evaluate by you and if you could share the details with us it would help us a lot to provide you a better stay in your next visit.
Thank you again for sharing your experience, and we hope to see you soon in our hotel.
Sincerely,Laiely JdidQuality Supervisor AccorHotels certified review Silvio Families - 22/10/2017 « Excellent way to spend a night when in need.
 » Good attendance, reasonable prices, great comfort! Our hotel has responded to the review Our hotel has responded to the review Prezado Sr.
Silvio,Em primeiro lugar gostaríamos de lhe dizer que foi uma honra acolhê-lo em nosso hotel!Agradecemos a sua preferência e por nos escrever sobre sua estada no Mercure SP Privilege.
Foi com imenso prazer que recebemos as suas felicitações.
A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar um serviço de excelência.
Agradecemos novamente por nos informar sobre sua experiência, e se possível, gostaríamos que a compartilhasse através do link abaixo no Tripadvisor:https://www.
tripadvisor.
com.
br/UserReview-ehttp:__2F____2F__www__2E__tripadvisor__2E__com__2E__br__2F__Esperamos vê-lo novamente em breve.
Sinceramente, Laiely JdidSupervisora de Qualidade AccorHotels certified review Lothar W.
Business - 10/10/2017 « To much security » The Hotel has to much security.
The Elevator is looked with Card Reader, the Reader dosent work so good.
The entry from the Garage is looked with finger print and not free for guest with Card.
Our hotel has responded to the review Our hotel has responded to the review Dear Mr.
Lothar, First of all we would like to tell you that it's always an honor to welcome you to our hotel!We thank you for your preference and for writing to us about your stay at Mercure SP Privilege.
It was with great pleasure that we received your congratulations.
Your satisfaction is the best reward for our employees who work daily to provide you with an excellent service.
Thanks again for letting us know about your experience and if possible we would like to share it through the link below on Tripadvisor:https://www.
tripadvisor.
com.
br/UserReview-ehttp:__2F____2F__www__2E__tripadvisor__2E__com__2E__br__2F__We hope to see you again soon.
Sincerely,Laiely JdidQuality Supervisor AccorHotels certified review Carlos B.
Business - 10/10/2017 « Reasonably good.
 » Despite some difficulties with the elevators and room cleaning the overall experience was good.
Our hotel has responded to the review Our hotel has responded to the review Prezado Sr.
Carlos, Em primeiro lugar gostaríamos de lhe dizer que foi uma honra acolhê-lo em nosso hotel!Agradecemos a sua preferência e por nos escrever sobre sua estada no Mercure SP Privilege.
Ficamos contentes em saber que de um modo geral atendemos as suas expectativas.
Lamentamos os incômodos causados com relação ao elevador e a ausência de limpeza no apartamento, pelos fatos deixe-nos apresentar as nossas mais sinceras desculpas.
Asseguramos-lhe que estão sendo tomadas as medidas necessárias com vista à melhoria da qualidade das prestações que nos referiu.
Em nome do hotel, gostaria de ter a oportunidade de melhor acolhê-lo em sua próxima hospedagem.
Gostaríamos de lhe oferecer um par de ingressos para assistir a um espetáculo na Casa de Shows Bourbon Street em Moema.
Peço a gentileza que nos nforme através deste e-mail, qual a previsão de sua hospedagem que deixaremos os ingressos prontos em seu apartamento e cuidaremos de toda hospedagem para lhe prestar um serviço de excelência.
Segue abaixo o link de acesso para verificar a programação disponível: https://bourbonstreet.
com.
br.
Agradecemos novamente por nos informar sobre sua experiência e esperamos vê-lo novamente em breve.
Sinceramente, Laiely JdidSupervisora de Qualidade AccorHotels certified review Maria Business - 04/10/2017 « Amazing » Very nice room, obly thing missing was a make up space.
I was in for a travel meeting and it was super though to get ready.
Our hotel has responded to the review Our hotel has responded to the review Prezada Sra.
Maria, Em primeiro lugar gostaríamos de lhe dizer que foi uma honra acolhê-la em nosso hotel!Agradecemos a sua preferência e por nos escrever sobre sua estada no Mercure SP Privilege.
Foi com imenso prazer que recebemos as suas felicitações.
A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar um serviço de excelência.
Nós disponibilizamos no apartamento dentro do banheiro o espelho de aumento e as luzes no espelho para que nossos hóspedes possam fazer a maquiagem/barba com maior comodidade.
Poderia, por gentileza, compartilhar conosco sua percepção, pois sua colaboração será valiosa para que continuemos o processo de melhoria contínua a fim de proporcionarmos um serviço de alto nível para cada um de nossos hóspedes.
Colocamo-nos a disposição para toda e qualquer sugestão de melhoria.
Agradecemos novamente por nos informar sobre sua experiência e esperamos vê-la novamente em breve.
Sinceramente, Laiely JdidSupervisora de Qualidade AccorHotels certified review Marcelo P.
Business - 26/09/2017 « Room dirty not prepared » The first room you give was not cleaned neither prepared to be occupied.
After my request the second room (same level of room) was OK.
Additional information: my arrival time was 12:15 AM.
The quality of the pillows are very low.
The deco for the TV didn't function.
Was replaced 15 minutes after my request (in the second room).
The offer of the channels is extremely poor and bad.
Our hotel has responded to the review Our hotel has responded to the review Dear Mr.
Marcelo,Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Privilege Hotel.
I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.
Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,Laiely JdidQuality Supervisor AccorHotels certified review Gaston B.
Business - 22/09/2017 « comfortable » as expected.
Our hotel has responded to the review Our hotel has responded to the review Dear Mr.
Gaston,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,Laiely JdidQuality Supervisor Our most recent 20 reviews See more reviews In partnership with Web-users rating Other web-users rate our hotel Book this hotel From From 215.
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59 BRL Member's rate Members’ Rate, join while you book 10.
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