Mercure São José dos Campos Hotel, São José dos Campos - SP

Mercure Sao Jose dos Campos Hotel - Book on the official web site - ALL - - Menu DestinationsBack DestinationsPush - Europcar offers LifestyleBack BusinessBack DealsBack Deals Loyalty programmeBack Loyalty programme Travel professionals My bookings My bookings Support FrançaisBackCurrency EuroBackAll: Accor Live Limitless - Home All hotels in SÃO JOSÉ DOS CAMPOS Mercure São José dos Campos Hotel 4 stars Customer review rating 4.
4/5 5,111 reviews ALLSAFE approved hotel Tell me about ALLSAFE See on a map 41 photos + 20 Services + 20 Services See rates Book this hotel Check-In Check-out Room(s) Room 1Number of guestsAdult(s) Child(ren) Maximum Capacity ReachedChildren's ageSpecial ratesLoyalty or subscription number 16-digit number on your card Preferential code Business client with contract Client code (SC, AS.
) Access code 10 characters See rates Best price guarantee How it works? ALL - Accor Live Limitless Free: become a member When making a booking at this hotel: Add to favorites Mercure São José dos Campos Hotel Hotel for travellers looking for local and authentic experiences With a modern design and a lot of comfort, Mercure São José dos Campos is perfect for your stay, for business or pleasure.
Spacious rooms accommodate couples, singles and families, as well as office options.
All air-conditioned and with WIFI.
MBar and Kitchen serves breakfast, lunch and dinner, and a selection of craft beers.
Event rooms for corporate meetings.
Relax in the pool and gym.
Parking area.
For business or pleasure, Mercure São José dos Campos is close to great options.
Vila Ema and Jardim Aquarius, both with great bars, dining and nightlife options, are just a 4-minute drive from the hotel.
For outdoor walks, visit Parque da Cidade, a 15-minute drive away, and Vicentina Aranha Park, just a 6-minute drive.
Both full of activities.
For shopping, Colinas Mall is a just 2-minute drive.
Stay with incredible services in a modern and welcoming environment, the Mercure hotel in São José dos Campos is well-located to get to any point quickly.
Book Mercure São José dos Campos.
Hotel extras This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
Services in the hotel and nearby Check-in from 14h00 Check out up to 12h00 Paying Services and practical information WIFI/Internet Access WIFI/Internet Access Details Parking Parking Details Accessibility for people with reduced mobility Accessibility for people with reduced mobility Details 100% non-smoking hotel Air conditioned Air conditioned Details Languages spoken at the hotel Languages spoken at the hotel Details Reception open 24 hours a day Early check-in/Late check-outPaying Early check-in/Late check-out Details Laundry Laundry Details Cash machine Leisure and activities Catering Business services Hotel location See on a map Mercure São José dos Campos Hotel Avenida Dr Jorge Zarur 81 Torre II Jardim Apolo 12243081 são josé dos campos brazil Tel: +551239042300 Fax: (+55)12/39042301 Contact email :  h5168-re@accor.
com.
br Copy email address Check-in from 14h00 Check out up to 12h00 GPS :-23.
205166, -45.
904964 Our accommodation(s) Superior apartment with 236 sq.
ft.
(22 m²), double bed, TV, air conditioning and hairdryer in the bathroom.
6 photos Room Office - Apartment without bed adapted as an office See details See details Room Superior Suite with one king size bed * Subject to availability See details See details Suite Superior apartment with one king bed * Subject to availability See details See details Deluxe Apartment with one King bed * Subject to availability See details See details Privilege apartment with a king bed * Subject to availability See details See details Superior apartment with two single beds * Subject to availability See details See details Apartments Our restaurants and bars M Bar & Cozinha Type of cuisine: International M Bar & Cozinha ensures a warm and cool atmosphere.
Menu travels through concepts of regional and international dishes, pleasing to all tastes.
ZOND Non contractual photo Our gastronomic space offers an innovative concept, with connected areas that seek to provide guests with the best possible experience Lunch Dinner Your meetings and events Our meeting rooms Find out more Our guest reviews for Mercure São José dos Campos Hotel 100% genuine reviews from our guests Find out more ALL Rating 4.
4/5 5,111 reviews TripAdvisor Rating 4.
0/5 667 reviews Nice stay (again) Customer review rating 4.
4/5 C.
R.
Z.
Couples - 26/10/2020 Confirmed reviews ALL This was the 3rd time at Mercure and the stay was fine, like all the previous ones.
Dear Claudio,We very much appreciate your comments regarding your stay at the Mercure São José dos Campos Hotel.
It is always a pleasure to receive positive feedback.
I will share your comments with our team.
I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,Beatriz CavaciocchiGeneral ManagerMercure & Ibis Colinas Excellent in every way Customer review rating 4.
4/5 Tereza B.
Families - 13/10/2020 Confirmed reviews ALL Superb customer service.
Everyone goes above and beyond.
Breakfast staff all stars! Dear Tereza,We very much appreciate your comments regarding your stay at the Mercure São José dos Campos Hotel.
It is always a pleasure to receive positive feedback.
I will share your comments with our team.
I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,Beatriz CavaciocchiGeneral ManagerMercure & Ibis Colinas Good Stay with Family Customer review rating 4.
4/5 Prv Families - 06/10/2020 Confirmed reviews ALL Confortable and calm stay at Sao Jose dos Campos-SP-Brazil2 bedrooms for my familyFair pricewell locatedagile procedureseletric generator helped a loot due to lack on city public energy sourcing Dear Paulo,We very much appreciate your comments regarding your stay at the Mercure São José dos Campos Hotel.
It is always a pleasure to receive positive feedback.
I will share your comments with our team.
I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,Beatriz CavaciocchiGeneral ManagerMercure & Ibis Colinas Good Stay Customer review rating 4.
4/5 Roberto Business - 24/08/2020 Confirmed reviews ALL It was perfect.
Dear Roberto,We very much appreciate your comments regarding your stay at the Mercure São José dos Campos Hotel.
It is always a pleasure to receive positive feedback.
I will share your comments with our team.
I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,Beatriz CavaciocchiGeneral ManagerMercure & Ibis Colinas Friendly staff Customer review rating 4.
4/5 Diogo Couples - 10/08/2020 Confirmed reviews ALL Staff was friendly and helped us with divergencies in the booking and with breakfast as we had to leave very early.
Room was clean but bed was not comfortable.
Dear Diogo,Thank you for taking the time to tell us about your experience at the Mercure São José dos Campos Hotel.
At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.
Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,Beatriz CavaciocchiGeneral Manager Mercure & Ibis Colinas Good staff and well located for our needs, good breakfast but very busy.
Customer review rating 4.
4/5 Chris.
F.
U.
Business - 20/03/2020 Confirmed reviews ALL A short business trip, the hotel is comfortable and well located for our needs.
Rooms are clean and spacious and good WiFi.
Could be better Customer review rating 4.
4/5 Mariana Couples - 17/03/2020 Confirmed reviews ALL We reserved a room for 2 but only had one towel in the bathroom.
We ordered food.
It wasn't delicious, it was fine and they brought only one napkin.
The tv didn't have netflix access.
I left a note when I reserved letting them know it was my wedding anniversary and nothing happened even a note of congratulations.
Dear Mariana M.
,Thank you for taking the time to tell us about your experience at the Mercure São José dos Campos Hotel.
I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.
Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,Aletéia Sgorlon F.
NogueiraSub GerenteIbis & Mercure São José dos Campos Colinas room is too hot Customer review rating 4.
4/5 Argemiro H.
Business - 06/02/2020 Confirmed reviews ALL AC on the room was old and didnt work well.
Dear Mr.
H.
,We appreciate your comments regarding your stay at the with us.
It is always a pleasure to receive a feedback.
I will share your comments with our team.
I am sure that this feedback will serve as an encouragement to all of our staff to improve the quality of our services.
Thank you again for sharing your experience.
Sincerely,Aletéia Sgorlon F.
NogueiraSub ManagerIbis & Mercure São José dos Campos Nice stay, but look for needs of families Customer review rating 4.
4/5 Hiran Z.
Families - 04/02/2020 Confirmed reviews ALL The overall experience was good! One important missing point was not having an ironing board in the room!!!! I was informed that the hotel has a specific floor for that, but how Am I will be able to do it outside my rrom with one infant and a toddler? Prezado Iran,Apreciamos seus comentários referentes à sua hospedagem conosco.
Essas informações serão compartilhadas com nossas equipes e tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços.
Agradecemos novamente por nos informar sobre sua experiência.
Sinceramente,Aletéia Sgorlon F.
NogueiraSub GerenteIbis & Mercure São José dos Campos Colinas Good value for money Customer review rating 4.
4/5 Andrew B.
Business - 31/01/2020 Confirmed reviews ALL I did not eat or drink at the hotel so difficult to comment on those areas.
It is a shame about the road works outside the hotel at this time.
Hopefully that will improve traffic flow and there will be less noise next time we stay.
Dear Andrew,We appreciate your comments regarding your stay at the Mercure São José dos Campos Hotel.
It is always a pleasure to receive a feedback.
I will share your comments with our team.
I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience.
Sincerely,Aletéia SgorlonSub Manager Customer review rating 4.
4/5 Paulo M.
Families - 26/01/2020 Confirmed reviews ALL My experience was very good in all points.
Congratulations.
Dear Paulo,We appreciate your comments regarding your stay at the with us.
It is always a pleasure to receive a feedback.
I will share your comments with our team.
I am sure that this feedback will serve as an encouragement to all of our staff to improve the quality of our services.
Thank you again for sharing your experience.
Sincerely,Aletéia Sgorlon F.
NogueiraSub ManagerIbis & Mercure São José dos Campos Could have been perfect if the WiFi were working.
Customer review rating 4.
4/5 Elio H.
Families - 11/01/2020 Confirmed reviews ALL We were welcomed by a very nice employee, but I had to remind her about the welcome drink, since I'm a Gold member.
WiFi was not working, but other than that, a good stay.
Dear Elio Kitano H.
,We very much appreciate your comments regarding your stay at the Mercure São José dos Campos Hotel.
I will share your comments with our team.
I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be better than the previous one.
Sincerely,Rodrigo ChediekGeneral Manager Terrible service Customer review rating 4.
4/5 Gabriela Friends - 24/12/2019 Confirmed reviews ALL Nice size bed, good bathroom and appliances but, extremely delayed check in, followed by rude staff in the bar.
We Pay to Sleep but some member of staff knocked at our door at 9:30am!!!! To check the frigobar! This is outrageous and unacceptable!WE PAY TO SLEEP AND NOT TO BE.
AWAKEN.
AT 9:30AMThe 30min wait for check in is absolutely ridiculous.
I'll write a review on trip.
advisor by the way.
Good luck and I.
hope this help you to improve.
Dear Gabriela C.
,Thank you for taking the time to tell us about your experience at the Mercure São José dos Campos Hotel.
I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.
Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,Rodrigo ChediekGeneral Manager below average Customer review rating 4.
4/5 Christianne W.
Couples - 20/12/2019 Confirmed reviews ALL we spent 2nights at this hotel, did checkin online (im a member), at the reception checkin was required, no help with baggage was offered, no instructions on how the hotel operates as be we breakfast timing/location etc was provided; we booked the privilege room, no courtesy water, no bath robes or slippers at the room; had breakfast around 9am and food burned due to overheating of the hot plate.
anyway, my experience was below expectation after all the experience described above, I hope this help the hotel and its staff improve! Dear Christianne,Thank you for taking the time to tell us about your experience with us.
I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies.
We share you comments with our front desk and Food & Beverage teams and strive to provide a superior service experience for every customer, therefore your feedback is very important to us.
Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,Aletéia Sgorlon F.
NogueiraSub ManagerIbis & Mercure São José dos Campos Nice stay TripAdvisor rating 4.
0/5 jspangler2019 Business - 07/12/2019 TripAdvisor review I have stayed at location often and it is great every time.
This time I reserved a suite and the room is awesome.
Highly recommend this location for shopping and locations of excellent eateries.
Also close to businesses, but traffic is an issue.
Dear Guest, I appreciate your comments regarding your stay at the Mercure São José dos Campos Hotel.
It is always a pleasure to receive positive feedback.
I will share your comments with our team.
I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Rodrigo ChediekGeneral Manager Poor Customer review rating 4.
4/5 Jeff Z.
Families - 03/12/2019 Confirmed reviews ALL Nice staff but not enough of them! There was 1 person working on the desk when we were trying to sort out our key card and big queue.
There were more people working,in the valet car parking and to be brutally honest utterly inefficient.
We had to change our key cars 4 times because you have to use in the lift.
Dear Jeffrey Z.
,Thank you for taking the time to tell us about your experience at the Mercure São José dos Campos Hotel.
I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.
Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,Rodrigo ChediekGeneral Manager Satisfied Customer review rating 4.
4/5 Aline Business - 21/11/2019 Confirmed reviews ALL Very Good Dear Aline Silva Alves B.
,We very much appreciate your comments regarding your stay at the Mercure São José dos Campos Hotel.
It is always a pleasure to receive positive feedback.
I will share your comments with our team.
I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,Rodrigo ChediekGeneral Manager Fear Customer review rating 4.
4/5 Felipe Business - 17/11/2019 Confirmed reviews ALL It was ok, was good.
For my next time it will be good to have more options at breakfast for the eggs.
Dear Felipe Yepes G.
,Thank you for taking the time to tell us about your experience at the Mercure São José dos Campos Hotel.
At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.
Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,Rodrigo ChediekGeneral Manager Good hotel but needs better infrastructure; will not return soon Customer review rating 4.
4/5 Crr Business - 08/11/2019 Confirmed reviews ALL Good location, temporarily made bad due to road construction right at the hotel entrance.
Very poor Wi-Fi service (low speed, unstable), which is critical for those who need to work at night.
The air conditioner in my room was not working properly, shutting down by itself.
Poor lighting at the work desk.
Poor parking valet service, slow and unfriendly.
On the other hand, quite good restaurant service, and an excellent bed.
Dear Criso R.
,Thank you for taking the time to tell us about your experience at the Mercure São José dos Campos Hotel.
I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.
Please rest assured that we are taking the appropriate measures to address the problems.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,Rodrigo ChediekGeneral Manager The trip was OK.
Not great, but not bad.
Customer review rating 4.
4/5 Anonymous Business - 01/11/2019 Confirmed reviews ALL Overall OK experience.
Good things: The room was quiet, the mini-bar was restocked on a timely manner, the check-in and check-out experience was very good, and Salvadore, the evening bartender, is GREAT!Not good things: Room service.
The first evening (Sunday night) I ordered room service at 21:00, and it was delivered at 22:30! It took 90 minutes for me to get a pizza and salad! That is way too long.
The other complaint is coffee - it would be great if you had a coffeemaker in the room with real coffee, not just a kettle that heats water for instant coffee.
Dear Donald Frank S.
,Thank you for taking the time to tell us about your experience at the Mercure São José dos Campos Hotel.
I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.
Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,Rodrigo ChediekGeneral Manager Our most recent 20 reviews In partnership with TripAdvisor Our other hotels nearby All our hotels in são josé dos campos Dismiss popin All hotels in SÃO JOSÉ DOS CAMPOS Dismiss popin Dismiss popin Dismiss popin